{"id":24,"date":"2026-07-01T20:26:11","date_gmt":"2026-07-02T00:26:11","guid":{"rendered":"https:\/\/h12impressions.com\/politique-d-expedition\/"},"modified":"2026-09-07T21:26:15","modified_gmt":"2026-09-08T01:26:15","slug":"politique-d-expedition","status":"publish","type":"page","link":"https:\/\/h12impressions.com\/en\/politique-d-expedition\/","title":{"rendered":"shipping policy"},"content":{"rendered":"<p class=\"h12-prose-lead\">We print, embroider and put together every order right here in Qu\u00e9bec. This policy explains our <strong>production times<\/strong>, our <strong>delivery options<\/strong> and what happens once your package leaves the shop.<\/p>\n<p><em>Last updated: July 2026.<\/em><\/p>\n<h2>1. Production time<\/h2>\n<p>Comme tes articles sont personnalis\u00e9s, il faut d&rsquo;abord les fabriquer avant de les exp\u00e9dier. Compte en g\u00e9n\u00e9ral\u00a0:<\/p>\n<ul>\n<li><strong>DTF Printing<\/strong> : 7 \u00e0 10 jours ouvrables ;<\/li>\n<li><strong>embroidery<\/strong> : 7 \u00e0 10 jours ouvrables ;<\/li>\n<li><strong>Big group orders<\/strong> (schools, teams, partner stores): we confirm a timeline with you when you place your order.<\/li>\n<\/ul>\n<p>The countdown starts <strong>once your proof is approved<\/strong> and payment received, not at the moment you click. A graphic design service or a visual that needs reworking can add a few days.<\/p>\n<h2>2. Delivery options<\/h2>\n<p>Une fois ta commande pr\u00eate, tu as le choix\u00a0:<\/p>\n<ul>\n<li><strong>Shipping<\/strong> partout au Qu\u00e9bec et au Canada, via un transporteur avec num\u00e9ro de suivi\u00a0;<\/li>\n<li><strong>In-shop pickup<\/strong>\u00a0: free, by appointment, once your order is ready (we write to you as soon as it is).<\/li>\n<\/ul>\n<h2>3. Shipping fees<\/h2>\n<p>Les frais sont calcul\u00e9s \u00e0 la caisse selon le poids, le format et ta r\u00e9gion. Bonne nouvelle\u00a0: la <strong>livraison est gratuite d\u00e8s 300 $ d&rsquo;achat<\/strong> partout au Qu\u00e9bec. Le montant exact s&rsquo;affiche avant que tu confirmes ton paiement\u00a0: pas de surprise apr\u00e8s coup.<\/p>\n<h2>4. Tracking your order<\/h2>\n<p>As soon as your package ships, we send you a <strong>tracking number<\/strong> par courriel. Garde un \u0153il sur tes pourriels si tu ne le vois pas appara\u00eetre. Une fois le colis remis au transporteur, les d\u00e9lais de livraison lui appartiennent\u00a0: on ne contr\u00f4le plus le calendrier, mais on t&rsquo;aide \u00e0 faire le suivi au besoin.<\/p>\n<h2>5. Estimated delivery times<\/h2>\n<p>\u00c0 titre indicatif, apr\u00e8s l&rsquo;exp\u00e9dition\u00a0:<\/p>\n<ul>\n<li><strong>Greater Montr\u00e9al \/ South Shore \/ North Shore<\/strong> : 1 \u00e0 3 jours ouvrables\u00a0;<\/li>\n<li><strong>Rest of Qu\u00e9bec<\/strong> : 2 \u00e0 5 jours ouvrables\u00a0;<\/li>\n<li><strong>Elsewhere in Canada<\/strong> : 5 to 10 business days.<\/li>\n<\/ul>\n<p>These timelines are estimates from the carrier and can vary during peak periods or bad weather.<\/p>\n<h2>6. Shipping address<\/h2>\n<p>Double-check your <strong>address<\/strong> avant de payer. On exp\u00e9die \u00e0 l&rsquo;adresse fournie \u00e0 la commande\u00a0; un colis retourn\u00e9 \u00e0 cause d&rsquo;une adresse erron\u00e9e peut entra\u00eener des frais de r\u00e9exp\u00e9dition. Si tu remarques une erreur, \u00e9cris-nous vite\u00a0: tant que le colis n&rsquo;est pas parti, on peut corriger.<\/p>\n<h2>7. Lost, damaged or late package<\/h2>\n<p>A package damaged in transit or that never arrives is rare, but if it happens to you, <strong>write to us with your order and tracking number<\/strong>. We open an investigation with the carrier and find a solution (see also our <a href=\"\/politique-de-remboursement\/\">Refund Policy<\/a> for defective items).<\/p>\n<h2>8. Contact us<\/h2>\n<p>Une question sur ta livraison ou ta cueillette\u00a0? Passe par notre <a href=\"\/contact\/\">contact page<\/a> avec ton num\u00e9ro de commande\u00a0: on te r\u00e9pond vite.<\/p>","protected":false},"excerpt":{"rendered":"<p>On imprime, on brode et on monte chaque commande ici m\u00eame au Qu\u00e9bec. Cette politique explique nos d\u00e9lais de production, nos options de livraison et ce qui se passe une fois que ton colis quitte l&rsquo;atelier. Derni\u00e8re mise \u00e0 jour : juillet 2026. 1. D\u00e9lai de production Comme tes articles sont personnalis\u00e9s, il faut d&rsquo;abord [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-24","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/h12impressions.com\/en\/wp-json\/wp\/v2\/pages\/24","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/h12impressions.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/h12impressions.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/h12impressions.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/h12impressions.com\/en\/wp-json\/wp\/v2\/comments?post=24"}],"version-history":[{"count":4,"href":"https:\/\/h12impressions.com\/en\/wp-json\/wp\/v2\/pages\/24\/revisions"}],"predecessor-version":[{"id":2930,"href":"https:\/\/h12impressions.com\/en\/wp-json\/wp\/v2\/pages\/24\/revisions\/2930"}],"wp:attachment":[{"href":"https:\/\/h12impressions.com\/en\/wp-json\/wp\/v2\/media?parent=24"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}